HOW DOES PRE-ORDERING WORK?
We offer pre-ordering for our meals to ensure their freshness and availability. Simply place your order in advance, and your meal will be prepared and delivered on the specified delivery date.
WHY PRE-ORDER?
Think of our pre-ordering as similar to getting a Krispy Crème Doughnut order from a school for fundraising. This is the same concept, with the exception of fulfilling your needs for lunch and dinner. for work, show our menu to your coworkers so you can preplan and receive delivery on that day for group lunch. Take a day off from cooking for your loved ones and have dinner with us!
HOW DO I KNOW WHEN THE NEXT PRE-ORDER DATE IS AVAILABLE?
The upcoming pre-order dates will be listed on our website. Check our website regularly for updates on available dates.
CAN I MAKE CHANGES TO MY PRE-ORDER AFTER I'VE PLACED IT??
Unfortunately, changes cannot be made to pre-orders once they have been placed. However, if you have any specific concerns, please reach out to our email here, and we will try our best to assist you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept Amex, Apple Pay, Diners Club, Discover, Meta Pay, Google pay, Master Card, PayPal, Shop Pay, Venmo and Visa for your online orders. You can find more details about payment options during the checkout process.
WHAT IS YOUR DELIVERY AREA?
We deliver at a 15 mile radius from Rock Hill NY. Areas such as Monticello, Wurtsboro and other surrounding areas. Please check our website for specific details and any delivery fees that may apply to your area.
CAN I REQUEST SPECIAL DIETARY ACCOMMODATIONS OR ALLERGEN INFORMATION?
Yes, we understand the importance of dietary restrictions and allergies. When placing your pre-order, you can add any special instructions or dietary requirements in the designated section. We will do our best to accommodate your needs.
WHAT ARE THE INGREDIENTS USED IN YOUR MEALS?
Our meals are crafted using high-quality, fresh ingredients. For specific ingredient information or allergen concerns, please reach out to our customer support team.
HOW SHOULD I STORE AND REHEAT MY PRE-ORDERD MEALS?
Each meal is packaged with care and will be warm and ready to eat. Our delivery will also include instructions for proper storage and reheating. Please refer to the provided instructions for the best culinary experience.
WHAT IS YOUR REFUND AND CANDELLATION POLICY FOR PRE-ORDERS?
We understand that plans can change. Please refer to our refund and cancellation policy, which can be found on our website, for detailed information regarding refunds and cancellations.
I AM OUT OF THE AREA, ARE THERE OTHER WAYS TO HELP THIS FUNDRAISER?
Yes! Reach out to your friends and family via phone, email, text or social media. Let them know about our fundraising goals and how they can support this organization. Send them to www.whenharlemmethaiti.com to learn more about us!
HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
We do require an order to be placed 72 hours in advance at a minimum. for this reason, orders will be closed 3 days before the delivery date. The more lead time you can provide, the better! This helps us to ensure the date and time you are interested in is available and all the product can be more fresh for you and your supporters!